Welcome To ArToe!

These Terms of Use govern your use of all ArToe platforms, except where we expressly state that separate terms (and not these) apply, and provide information about the ArToe Services outlined below. When you shop with us you agree to be SUBJECT to these TERMS AND MAY PURCHASE ArToe PRODUCTS if you are of legal age in your jurisdiction or if you have consent from your parent or guardian.

OUR Service

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We agree to provide you with the ArToe Service. The Service may include all of the ArToe products, sales, future technologies and other services that we may provide to advance ArToe's mission: To bring you the best in a shoe, that is customized to match your personal styles and preferences. We want to make sure that you own a piece of wearable art that is not only unique and beautiful, but also extremely functional. The Service is made up of the following aspects:

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  Providing You With Personalized Wearable Art.
People are different. We believe that art speaks to everyone in a unique and special way. we want to provide each customer with a product that fully communicates with them in a way that art normally does, while also wearing it and sisplaying it to everyone else that sees him.
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  Fostering a positive, inclusive, and safe environment For Our Customers.
We develop and use tools and offer resources to our community members that help to make their experiences positive and inclusive, including when we think they might need help. We also have teams and systems that work to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information we have-including your information-to try to keep our platform secure. We also may share information about misuse or harmful content or law enforcement.
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  Using technologies that help us consistently serve our growing community.
Organizing and analyzing information for our growing community of customers is central to our Service. A big part of our Service is creating and using art and other technologies that help us personalize,create, and improve our Service on an incredibly large scale for a broad global community.
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  Ensuring access to our Service.
To operate our Service, we must try to operate and extend to as far as all around the world, including outside of our country of residence. The use of this global infrastructure is necessary and essential to provide our Service.
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  Ensuring That Our Products are Functional, Durable and Efficient
We use high quality materials in our creation process. Our items are primed before painting and the paint is sealed to fully retain good shape and a natural colors. We want to assure that a product that you acquire from us is not only unique and beautiful, but also extremely functional, durable and efficient.
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  Research and Innovation.
We use the information we have to study our Service and collaborate with others on research to make our Service better and contribute to the satisfaction and well-being of our. We want to innovate and always generate ideas and also come up with multiple creative ways to satisfy you the customer.

Acceptance of General Conditions

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The acceptance of the general conditions of sale is carried out tacitly by the validation of the order by the customer. By making the payment, the user indicates that he accepts, without reservation, these general conditions.

How We Will Handle Disputes

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If you are a consumer, the laws of the country in which you reside will apply to any claim, cause of action, or dispute you have against us that arises out of or relates to these Terms ("claim"), and you may resolve your claim in any competent court in that country that has jurisdiction over the claim. In all other cases, you agree that the claim must be resolved exclusively in the Rwandan Court that you submit to the personal jurisdiction of either of these courts for the purpose of litigating any such claim, and that the laws of the Rwandan Government will govern these Terms and any claim, without regard to conflict of law provisions.

Our Refund Policy

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Unfortunately, we cannot accept returns of custom orders. Customs and personalized items are non-returnable or refundable, mainly because the customer chooses a design that the others might not necessarily want, or is specific to them only. However, In the event of anomalies concerning the delivered product, that is to say in the event of a defective item not conforming in kind: error in the color reference or other, the customer must, as soon as possible, most preferably on the same day of delivery send their complaints to ArToe by email at the following address: [email protected], or by phone at +971 50 2214 771.

Unavailable Products

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If, exceptionally, the item ordered is not available at the moment, the buyer may either proceed with an exchange for an other product or can also request to be reimbursed without delay and at the latest within three days of payment of the same amount he has paid.

Updating These Terms

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We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms.

Non-compliant order / Damaged item

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In the event of anomalies concerning the delivered product, that is to say in the event of a defective item not conforming in kind: error in the color reference or other, the customer must, as soon as possible, most preferably on the same day of delivery send their complaints to ArToe by email at the following address: [email protected], or by phone at +971 50 2214 771.

Contact Information

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If you have any questions about these terms of service or have any inquiry in regards to them, please email us at [email protected] or call us at +971 50 2214 771.


Note : In some countries you may have additional rights and/or the preceding may not apply to you.